As our stock is based in a distribution center to keep costs and prices down to you, we cannot offer gift wrapping. To make up for this, we like to offer a donation of Your Choice to our chosen charities of World Wildlife Foundation or Medicines Sans Frontiers. You can choose on checkout.
We will do our best to respond to you within 24 hours, during business hours, Monday to Friday. Please note that our team is based in Australia so you may receive emails from us at weird times!
Your privacy is important to us, and we only collect and keep information that you provide to us that is essential in completing a successful transaction with you.
By placing an order with Heaven in Earth, you give us the authority to contact you in the future with any promotional emails, exclusive sale offers and new product updates. However, you will be able to opt out of this correspondence upon receipt.
We will pop your goodies in the post and get them out to you as soon as possible. Postage is typically between 1 - 5 business days.
Note: Heaven in Earth does not offer refunds on items that are showing our courier service is able to evidence as ‘delivered’.
If for any reason you are not happy please contact us as soon as possible. For a return to be processed, Heaven in Earth needs to be notified within 14 days of your order. This excludes personal care items and items on sale. Items must be returned with original tags and packaging. Items bought on sale can not be returned or exchanged. Please choose carefully.
If your item is faulty, the fault will be assessed by the Heaven in Earth team and either repaired, replaced or refunded. Should the replacement item be out of stock we will either offer a store credit, an exchange for another item, or a refund. You must email us photographs of damaged or faulty goods.
If you're sending an online order back to us, we recommend using a tracked service as Heaven in Earth cannot take responsibility for lost packages. Until your return is received by our warehouse, it is your responsibility. You can download returns form to go with your return so we know who it's from. You can download it here.
You'll be notified via email that your return has been processed at our Head Office. Please allow 3 working days for a return to be processed from the time that your return is received. All items will be inspected upon return. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
The cost of delivery for returns is not refundable. A further delivery charge will be required for sending out all exchanges. All returns are at the discretion of Heaven in Earth.